AI credits
AI credits pay for the AI features of AxiTrace, such as AI Advisor reports and the Axi assistant. Every plan includes credits, and you can buy more at any time. Credits belong to your account, so every workspace and every team member of the account uses the same balance.
On this page
- What a credit is
- Credits included in each plan
- Credit packs
- Expiry and which credits are spent first
- How many credits a feature uses
- Your balance
- Refunds and payment disputes
- API and MCP
What a credit is
Credits reflect AI processing cost. Each AI feature sends your data to an AI model, and the model is paid for the text it reads and writes. One credit is $0.001 of that processing at our list price, so a longer or more complex analysis uses more credits than a short one. Features that do not run an AI model, and the AI work AxiTrace does on its own (for example store scans and translations), never use your credits.
Credits included in each plan
| Plan | AI credits |
|---|---|
| Free | 3,000 one-off welcome credits |
| Pro | 30,000 AI credits/month |
| Business | 80,000 AI credits/month |
| Custom | Agreed with you (80,000 AI credits/month unless agreed otherwise) |
Every account also receives the 3,000 welcome credits once, on any plan. Monthly credits arrive at the start of each billing period while the subscription is active (not during a payment problem or an unpaid trial). When you upgrade, you receive the difference to the new plan's credits for the current period right away; a downgrade never takes credits away. A trial granted by our team includes the credits of the trial plan.
Credit packs
Open Account > AI credits and choose Top up. Prices are net, in USD; you can switch to pay in PLN on the same page.
| Pack | Price (net) | Credits |
|---|---|---|
| 20,000 credits | $20 or PLN 79 | 20,000 |
| 55,000 credits | $50 or PLN 199 | 55,000 (10% bonus) |
| 120,000 credits | $100 or PLN 399 | 120,000 (20% bonus) |
Each pack is paid by card through Stripe and comes with its own invoice, available from the AI credits page. Only users who manage billing can buy. Packs are paid by card also when an agency pays your plan. Stores billed through Shopify use the credits of their plan; packs for Shopify-billed stores are coming soon.
Expiry and which credits are spent first
- Monthly plan credits expire 60 days after they are granted.
- Purchased credits and the welcome credits expire 12 months after purchase or grant.
- Trial credits expire when the trial ends, at the latest 60 days after they are granted.
- The credits that expire soonest are always spent first, so purchased credits are kept while plan credits last.
The AI credits page lists the credits that expire within the next 14 days.
How many credits a feature uses
An AI Advisor report uses about 380 to 600 credits, depending on how much data the analysis reads. Before a report starts, 600 credits are reserved; when it finishes you are charged its actual cost and the rest is released. A report that fails costs nothing. With the 30,000 monthly credits of the Pro plan you can run roughly 50 to 80 reports a month.
An answer of the Axi assistant is charged its actual cost: usually under 100 credits for a short answer and about 150 to 400 for an analysis with a few lookups, at most 1,500 credits per answer (3,000 with Deep analysis). Axi's greetings and page tips never use credits.
A report needs at least 600 available credits to start. An action that has already started always finishes: if it costs more than was left, the balance goes below zero and the difference is taken from the next credits you receive.
Your balance
The credits counter in the top bar shows your available credits and is highlighted when the balance falls below 20% of your monthly credits and when it reaches zero. The Account > AI credits page shows the balance by source (plan, purchased, trial, welcome), credits expiring soon, credits used in this billing period, the date of the next monthly credits, every credit spent and added, and your purchases with their invoices. Users who manage billing receive an e-mail when the balance falls below 20% of the monthly credits and when it reaches zero.
Refunds and payment disputes
Unused credits are not refunded, except where the law requires it. When a pack payment is refunded, the matching share of its credits is taken back; when a payment is disputed, its credits are taken back until the dispute is closed, and returned if the dispute is decided in your favor. Credits already spent stay spent, so taking them back can leave a negative balance that is repaid from the next credits you receive. The full rules are in the Terms of Service.
API and MCP
The balance and the activity are available through the REST API (GET /api/v1/ai-credits and
GET /api/v1/ai-credits/activity) and through the MCP tool get_ai_credits for AI assistants,
with the ai_credits:read scope. See the AI credits API and MCP reference.